My company was with the same IT firm for approximately 20 years and I found that we had out grown the provider’s skill sets. As the President and CEO of a company employing in excess of 15,000 individuals on a yearly basis, it was extremely important that when I made the decision to move to another IT support firm, I found an owner that understood what was involved in this new change.
Aadi [Trinity Networx Technician] provides excellent and speedy service and is always positive, helpful, courteous and pleasant. Someone please give him a pat on the back! The issue he resolved was time sensitive and he quickly took care of it.
It is always a pleasure speaking to Lance [CEO] and Ana [Dispatcher]. Their prompt response, professionalism and polite nature always makes it a pleasant experience.
By being under the Trinity Networx umbrella, you will always receive great quality customer service, because they go above and beyond when it comes to troubleshooting an issue. I can gladly say, they have taken care of many issues I have come across.
Thank you...The office staff really UNDERSTOOD you.
Meaning they like your business ways of communication. I really like the all-inclusive [Managed IT Service 3 Year Agreement].
We have experienced excellent customer service
We have experienced excellent customer service, exceeding our expectations in meeting our needs. Trinity Networx's professionalism, ideas and diligence are outstanding.
He will make strong and lasting contributions
Lance is highly organized, efficient, highly competent and instantly likable. He is a true 'man of integrity'; a character trait I greatly appreciate in this esoteric field, having been taken advantage of by IT techs who proceeded him.
Lance goes out of his way to make sure that we receive the support we need
Trinity Networx has been providing network and overall IT support for AndersonPenna Partners, an engineering consulting firm, for more than a year, and we are very happy with his service.
He gets the job done right the first time
We began working with Lance and Trinity after a complete crash of our firm's file server. Lance worked very quickly to install a new server, recover what data could be retrieved from our backups, and to get us back up and running with very little loss of time.