Factors To Look At: What Does an IT Infrastructure Manager Do?

Lance Reichenberger
March 22, 2024

Did you know that between 25% to 35% of IT budgets in big firms get allocated specifically to infrastructure? This statistic underlines the critical importance of choosing the right IT infrastructure manager for your business. So, what does an IT infrastructure manager do?

In this article, we'll explain the different roles and responsibilities of an IT infrastructure manager and how to choose the best person for this role. Additionally, we'll also tackle what happens if you don't have a reliable IT infrastructure manager for your business. 

Continue to read below to understand how information technology infrastructure could transform how your business operates in the digital landscape.

Definition of infrastructure management

What is IT infrastructure management? 

IT infrastructure management is an intricate process that orchestrates the deployment, maintenance, and optimization of a company's core technology assets. This involves a lot of behind-the-scenes work, from making sure servers are running smoothly to keeping your network secure against cyber threats. It's also about being smart with technology.

Additionally, this means planning for the future, deciding when to update or replace parts of your IT setup, and making sure everything is as efficient as possible. For businesses, effective IT infrastructure management can mean fewer system downtimes, better security, and a stronger foundation for growth.

So, if you're relying on technology to keep your business going (and who isn't these days?), having a solid IT infrastructure manager is crucial. But what does an IT infrastructure manager do? Let's find out below. 

Roles and responsibilities of an IT infrastructure manager

What does an IT infrastructure manager do? 

Diving right in, an IT infrastructure manager plays a crucial role. They're the backbone, ensuring all your tech gears fit and work smoothly together. Here are some of the specific tasks they do: 

Keeping systems up and running

First, these infrastructure managers must keep your networks, servers, and data centers humming. They're on it, making sure everything tech-related runs without a hiccup. When servers go down or networks glitch, they swoop in like tech superheroes. They get things back online before you even notice a problem.

Cybersecurity frontliners

Security is huge. These experts put up digital fortresses around your business data. Regularly, they update security measures and train staff on staying safe online. Think of them as the guardians of your digital realm.

Planning for the future

What does an IT infrastructure manager do? They're not just about the now. IT infrastructure managers also plan upgrades and roll out new systems to keep your business at the cutting edge. They make sure your tech grows with your business, ensuring you're never left behind as technology advances.

Disaster recovery wizards

Sometimes, things go south. Servers or operating systems crash. Data gets lost. Here, an IT infrastructure manager is responsible for having incident management plans ready to retrieve lost data and get systems back as if nothing happened. Their foresight and quick actions minimize downtime and save the day.

Liaisons between departments

Communication is key. IT infrastructure managers may bridge the gap between tech talk and business strategy in project management. 

They translate complex IT jargon into something everyone can understand and align technology with business goals. They ensure everyone's on the same page and moving forward together. 

IT infrastructure manager salary

Costs of hiring an IT manager

If you're on the lookout to hire an IT infrastructure manager, understanding what to budget for their salary is necessary. On average, expect to shell out around $109,309 per year in the US, as per GlassDoor.

However, it's not just about picking a figure out of the air. Their pay can significantly depend on their experience and certifications. More seasoned professionals or those with specialized certifications in areas like cloud infrastructure or cybersecurity might command higher salaries. 

This is because they bring a depth of knowledge and a proven track record of navigating complex IT environments, ensuring your business's digital backbone is robust and secure. When budgeting for this role, consider the value they add.

What happens if you have no infrastructure manager?

Disadvantages of having no infrastructure manager duties

IT infrastructure forms the backbone of your operations. Now that you understand "what an IT infrastructure manager does," let's explain how its existence is important for your business. 

Downtime becomes a common enemy

Without an IT infrastructure manager, expect more downtime. Systems crash, servers go offline, and suddenly, you're not just losing time; you're losing money.

For every minute your systems are down, you're not serving customers, processing orders, or communicating with your team

Security risks skyrocket

Without a skilled manager to oversee your defenses, it's all too easy for intruders to find a way in. What an IT infrastructure manager does is protect your business from cyber threats that evolve daily.

This isn't just about losing files; it's about losing customer trust, and once that's gone, it's incredibly hard to win back.

Costs can spiral

You might think you're saving by not hiring an IT infrastructure manager, but in reality, the opposite is true. Unmanaged systems are inefficient, leading to wasted resources and higher operating costs.

You'll find yourself paying more for emergency fixes and band-aid solutions that a proactive approach could have avoided.

Growth gets hampered

Growth requires a scalable IT infrastructure that can adapt to increasing demands. Without a manager to plan and execute this scalability, you'll hit ceilings you didn't even know were there.

Your operations can become bottlenecked, and you may be unable to expand because your IT setup can't support it. This stunts your growth potential and leaves you playing catch-up with competitors who've invested in proper IT management.

Innovation stalls

In a world without an IT infrastructure manager, staying ahead of the curve becomes nearly impossible. Technology advances at a breakneck pace, and without a dedicated professional to guide your IT strategy, you'll miss out on opportunities to innovate and improve.

This lack of innovation not only affects your efficiency and productivity but can also impact your ability to attract and retain customers who expect modern, seamless experiences.

Factors to find in a reliable IT manager

What should you look for in an IT infrastructure manager's resume? 

When selecting an IT infrastructure manager for your business, knowing what to look for can make all the difference. Let's dive into the factors you should consider to make a well-informed decision.

Technical expertise and experience

What an IT infrastructure manager does is protect your IT systems. So, look for someone with a solid technical background in IT infrastructure. This means they should understand everything from network management and cloud services to data storage and cybersecurity.

Experience in your specific industry can be a plus, as it means they're likely familiar with the unique challenges and needs of your sector. For example, if you're in healthcare, an IT manager who knows about patient data privacy laws will be invaluable.

Strategic thinking and problem-solving skills

An effective IT infrastructure manager isn't just about keeping systems running; they need to think strategically about how IT can support your business's growth.

They should be able to anticipate potential issues and come up with solutions before problems arise. Ask about times they've identified and solved IT problems in the past. This will give you insight into how they approach challenges.

Strong communication skills

What does an IT infrastructure manager do? Well, your IT infrastructure manager will need to explain complex technical issues in terms everyone can understand. They should also be capable of working with various teams and stakeholders, from your internal IT team to external vendors. 

Good communication helps ensure everyone is on the same page and that IT strategies align with your business objectives.

Leadership and team management

Managing an IT infrastructure often involves leading a team. Look for someone with experience managing people, including hiring, training, and motivating IT staff.

They should be able to delegate tasks effectively and foster a collaborative team environment. Leadership skills are crucial for keeping the team productive and focused on your company's IT goals.

Adaptability and continuous learning

Technology changes rapidly. Your IT infrastructure manager should be committed to staying up-to-date with the latest technologies and trends.

They should be willing to learn and adapt, ensuring your IT infrastructure can evolve with your business. Ask candidates about how they keep their skills current and examples of how they've implemented new technologies in past roles.

Proven track record of success

Finally, look for someone with a proven track record of managing IT infrastructure successfully.

This can include achievements like reducing downtime, improving system efficiency, or enhancing data security. References from previous employers or case studies can help you gauge a candidate's effectiveness in previous roles.

Why choose Trinity Networx?

Start your IT management journey with Trinity Networx

Diving into IT infrastructure management can seem overwhelming without an expert. That's where we, Trinity Networx, come into the picture.

We're more than just a service provider; we're your partner in ensuring your technology needs are met with precision and care. From cybersecurity enhancements to optimizing your IT setup, our team has the skills and dedication to cover every technology aspect, ensuring your operations run smoothly and securely.

If enhancing your IT infrastructure is on your mind, consider this your invitation to connect with us. Our experience, combined with a steadfast commitment to excellence and client satisfaction, positions us perfectly to boost your IT infrastructure's efficiency and security.

Contact us now

Let's elevate your IT automation together

Choosing Trinity Networx means tapping into a wealth of expertise and receiving support tailored to your unique needs.

Our team, driven by values of integrity and a client-first approach, is eager to ensure your IT infrastructure doesn't just suffice but excels. Benefit from our 99% uptime guarantee, rapid response times, and a tailored suite of services that aligns perfectly with your requirements.

Ready to make a change? Reach out to us at info@trinitynetworx.com. Together, we'll unlock the true potential of your information systems.

Frequently asked questions

What are the core responsibilities of an infrastructure manager?

The core responsibilities of an infrastructure manager involve overseeing the organization's IT infrastructure to support operational goals. This includes managing hardware and software resources and ensuring systems are secure, reliable, and scalable.

They are also tasked with enforcing the company's IT policies and procedures and aligning IT infrastructure management with overall business strategies.

What educational background is typical for an infrastructure manager?

An infrastructure manager typically has a bachelor’s degree in computer science or a related field.

This educational background provides a solid foundation in understanding the complexities of IT systems, critical thinking, and problem-solving skills necessary for managing an organization's IT infrastructure.

What skills should an infrastructure manager possess?

An infrastructure manager's skills should blend technical knowledge with strategic insight. They typically have a bachelor’s degree in computer science, which equips them with the foundation to manage an organization's IT infrastructure effectively.

Essential skills include virtualization, troubleshooting, and the ability to develop and enforce the company's standards and procedures. This role demands a deep understanding of hardware and software, ensuring the infrastructure aligns with the organization's strategic direction.

How does an infrastructure manager contribute to operations management?

In operations management, the infrastructure manager plays a pivotal role by applying their skills to optimize the performance and reliability of the IT environment.

They utilize metrics to assess and improve the efficiency of the organization's IT infrastructure. Their responsibilities extend to managing the infrastructure in a way that meets the needs of the network’s users, ensuring seamless operation and support.

Can you outline the duties and responsibilities of an IT infrastructure manager?

What does an IT infrastructure manager do? An IT infrastructure manager’s duties and responsibilities encompass planning, implementing, and maintaining IT systems. This role is central to ensuring the IT infrastructure is efficiently managed to support an organization's objectives.

They oversee the deployment of new technologies, manage IT security protocols, and troubleshoot system issues. Additionally, they are responsible for strategic planning to ensure the IT setup evolves in line with the organization's needs.

How do infrastructure managers meet the needs of the network’s users?

Infrastructure managers prioritize the needs of the network’s users by ensuring the IT infrastructure is reliable, efficient, and scalable.

They engage in continuous monitoring and optimization of the network, applying best practices in virtualization and troubleshooting to address any issues promptly. This ensures users have seamless access to the resources they need.

In what ways do infrastructure managers align IT with an organization's strategic direction?

Infrastructure managers align IT with an organization's strategic direction by developing and implementing strategies that support business goals.

They manage the infrastructure with a forward-looking approach, ensuring IT capabilities evolve in step with the organization's growth and changing needs. Through careful planning and management, they ensure the IT infrastructure supports and enhances business operations.

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